Frequently Asked Questions
Everything you need to know about your RAVIPA experience
What materials are used in RAVIPA jewelry?
RAVIPA jewelry is crafted from high-quality materials, including 925 sterling silver, 18k gold plating, and authentic gemstones. Each piece is nickel-free and suitable for sensitive skin.
How long does domestic and international shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via our premium courier partners.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my RAVIPA jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided RAVIPA pouch and gently wipe with a soft cloth after each wear.
Are your gemstones ethically sourced?
Yes, we are committed to ethical sourcing. All gemstones and materials used in our collections are procured from suppliers who adhere to fair trade and sustainable practices.
Do you offer a warranty on your products?
Every RAVIPA purchase includes a 6-month limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.